LLMs are so 2024. This year has undeniably been the year of Agentic AI, and their impact is most evident in eCommerce. Leading AI platforms — OpenAI, Perplexity, Gemini and others — are rapidly transforming the top of the funnel, embedding search and discovery directly into their conversational interfaces. Shoppers are no longer burdened with endless clicks, technical specs or fragmented reviews. They expect instant, personalized guidance – and they’re getting it.

But what happens beyond discovery? The middle of the funnel—where hesitation lives and decisions are made? This is where Toqi, our agentic AI sales assistant truly shines. This intelligent system engages, clarifies, compares and persuades — doing the heavy lifting that turns browsers into buyers.

Just like a helpful salesperson in a physical store, Toqi can guide shoppers, answer their questions, compare products, understand their intent and — most importantly — nudge them toward a confident purchase.

Let’s dive into what makes this shift so transformational and how your eCommerce store can ride the wave rather than get left behind.

Online shopping has changed. Permanently!

Customers today are used to instant gratification. Whether it is chatting with a bot, using voice search or asking ChatGPT for advice – conversational AI is shaping expectations. In eCommerce, this means:

• Shoppers expect real-time answers
• They want tailored recommendations
• They dislike overwhelming choices and impersonal pages
• They want assurance before purchasing

The modern customer isn’t just browsing—they’re having a conversation with technology.

Meet Toqi – The Agentic AI Sales Assistant

Unlike a traditional chatbot that’s reactive and rule-based, Toqi is proactive.

It doesn’t just wait for queries. It leads, nudges and drives decisions. Here’s how:

1. Product discovery made delightful

Toqi can engage shoppers by asking what they’re looking for, helping them filter based on purpose, budget, style, or performance. Whether it is  a sofa for a studio apartment or a phone for mobile gaming — discovery becomes natural.

2. Effortless comparisons

Toqi can lay out the pros and cons of similar products in simple terms, tailored to the shopper’s priorities. No more toggling between tabs or reading tech specs.

3. Instant, Human-Like answers

From “Is this suitable for my 3-year old?” to “When will it arrive?” — customers get quick, context-aware answers that reduce friction and build confidence.

4. Guided nudges towards purchase

Toqi observes hesitation signals, like repeatedly comparing the same two products or asking about returns. It responds proactively – summarizing reviews, highlighting a deal or reminding about fast shipping.

5. Always on and infinitely scalable

Unlike human agents, Toqi never sleeps, never gets overwhelmed and gets smarter with every interaction. And it is ready to assist every shopper who has landed on your product page.

Why your store needs Toqi – Now?

Shoppers don’t abandon carts because your product isn’t great. They abandon because they are:

• Confused
• Unsure if it is the right fit
• Overwhelmed by options
• In need of reassurance but get none

Toqi closes this gap — transforming your product page into a dynamic sales conversation that builds trust and reduces decision fatigue.

Retailers adopting this technology are already seeing:

• Higher conversion rates
• Longer time spent per session
• Reduced bounce rates
• Improved customer satisfaction

Toqi isn’t just another chatbot

Toqi isn’t built with scripts — it is built with intelligence. It learns from your product catalogue, customer behaviour, FAQs, past conversations, inventory and promotions.

It is not “If customer says X, reply Y.”

It is “The customer seems undecided between Product A and B, let me summarize the key differences, highlight a limited-time offer and answer their delivery question—all in one go.”

Ready for the future?

The conversational future of eCommerce is no longer a trend—it is an expectation. If your store still relies solely on menus, filters, chatbots and generic CTAs, you have falling behind.

But with Toqi, you are not just upgrading your store – you are giving each shopper a personalized, real-time and intelligent sales experience.

The question: Is your digital store ready to have that conversation?Interested in bringing this future to your store? Explore how Toqi—our intelligent, agentic AI sales assistant—can transform your eCommerce experience. Book a demo or Talk to our team.